We are an innovative management consultancy that has developed a successful discipline for executing on the customer focus promise: the Customer Intelligence Agenda^® (CIAgenda^®).

The foundation for CIAgenda^® comes from Phil Winters, the father of Customer Intelligence and our Managing Senior Partner, who has helped over 300 organizations worldwide to successfully create and leverage their customer intelligence.   From these experiences we have captured the insights, best practices and lessons learned and distilled them into a comprehensive and structured approach.

With the CIAgenda^® methodology, we help organizations to stimulate continuous, measurable revenue growth and innovation from the customer asset.

We work very closely with our clients over the long term.

Our focus, while extremely strategic, is very much rooted in practical application and implementation. Our commitment to our clients extends well beyond the duration of the engagement through our mentoring and networking programs.